Terms & Conditions
ALL ORDERS INQUIRIES, CORRESPONDENCE, ETC, should be sent to Introtek, 150 Executive Drive, Edgewood, NY 11717
ALL ORDERS are subject to acceptance at the home office in Edgewood, NY
Quoted prices are firm for 30 days from date of quotation or as stipulated in writing on the quote.
Shipments made after 60 days from date of order receipt due to delays on the part of the customer may be subject to price increases in effect at the time of the shipment.
A charge of $100.00, plus applicable engineering time at $100.00 per hour and material and labor charges as required, will be added to all order where purchaser initiates a change in specification after the order has been placed in production.
A 2% per month storage charge can be applied for the period of time between the date of notice of completed fabrication or original required shipping date, whichever occurs last and the date of shipment.
Introtek adheres to all US Export Control laws and regulations. End user information is required prior to order acceptance. Introtek will not conduct business with any customer that is unwilling to provide said information. Buyer agrees that if any export compliance form is requested, Buyer shall complete and return said form within ten (10) days of receipt to Introtek’s
EXPORT – LETTER OF CREDIT:
A charge of $175.00 will be made for all export orders requiring a letter of credit. In addition to the Letter of Credit charge, handling charges from the forwarder and bank will be added as required by each order. All charges are to be borne by the applicant.
All Orders are NCNR – Non-Cancelable, Non – Returnable ( NCNR does not negate warranty policy).
Products made to customer’s specification are not returnable and orders for such products cannot be cancelled after commencement of the manufacture of the material.
Claims concerning defective goods should be made at once the home office and must be made within five (5) days after discovery. Returned products must have original product labels. Products returned without product labels are void of all warranties. Claims for errors, shortages, etc. must be made within five (5) days of receipt of goods. Freight claims are the responsibility of the consignee on all orders shipped FOB Factory (EX-WORKS)
It is essential that a “Return Material Authorization” number be obtained from the factory for identification of the goods. Customer is responsible for freight charges for all items returned to the factory. Labor for all repair/modifications will be charged at $85.00 per hour.
FAIR LABOR ACT:
Seller warrants that all goods are manufactured in accordance with the requirements of the Fair Labor Standards Act of 1938 as amended and regulations and orders of the United States Department of Labor issued under Section 14 thereof.
A minimum charge will be made on small purchases to cover packing, order processing, and other handling expenses as followings: $100.00 within the USA and possessions. $100.00 Canada or Puerto Rico shipment, and $150.00 elsewhere.
Net 30 Days from date of invoice and shipment. (Subject to credit approval)
Introtek systems are warranted free of defects in materials or workmanship for three full years from the date of original factory shipment. If returned within the warranty period, with no modifications to the unit; original manufacturing label intact; and, upon factory inspection of the unit, the cause of the malfunction is determined to be defective material or workmanship; Introtek will repair or replace the system at no cost to the Purchaser (or owner) other than transportation. If a unit is returned without an original label, the warranty is void. Introtek shall not be liable for misapplication, labor claims, direct or consequential damage or expense arising from the installation or use of the equipment. There are no other warranties expressed or implied except special written warranties covering some Introtek products.
CONTRACT GOVERNED BY THE LAWS OF NEW YORK