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Terms & Conditions – Sale

Terms & Conditions

ALL ORDERS INQUIRIES, CORRESPONDENCE, ETC, should be sent to Introtek, 150 Executive Drive, Edgewood, NY 11717
ALL ORDERS are subject to acceptance at the home office in Edgewood, NY
PRICE QUOTATIONS:
Quoted prices are firm for 30 days from date of quotation or as stipulated in writing on the quote.
PRICE ESCALATIONS:
Shipments made after 60 days from date of order receipt due to delays on the part of the customer may be subject to price increases in effect at the time of the shipment.
ORDER REVISIONS:
A charge of $100.00, plus applicable engineering time at $100.00 per hour and material and labor charges as required, will be added to all order where purchaser initiates a change in specification after the order has been placed in production.
STORAGE CHARGES:
A 2% per month storage charge can be applied for the period of time between the date of notice of completed fabrication or original required shipping date, whichever occurs last and the date of shipment.
EXCESSIVE LITERATURE CHARGE:
A charge of $5.00 per set will be made for requests exceeding 15 sets of submittal data, parts lists, instruction sheets, or dimensional drawings per order line item.
EXPORT COMPLIANCE:
A variety of standard designs are available from single stand-alone systems to low cost / high volume modular designs for O.E.M. applications. Introtek can also develop custom sensors and circuitry to meet any form, fit & functional requirement.
EXPORT – LETTER OF CREDIT:
Optional feature allowing for detecting that tubing is properly inserted and located within the sensor’s tubing slot.
CANCELLATION AND RESTOCKING POLICY
Stocked Parts………………….……25% of invoice price based on restockability
Standard Models………………….35% of invoice price based on restockability
Engineered/Modified Units….65% to 100% of invoice price based on restockability
Special Design Units……………..Non-Cancelable, Non-Returnable.

This cancellation agreement overrides all prior representations, agreements and understandings pertaining to any and all PO cancelation provisions. This agreement shall not be affected by, and shall override any incompatible provisions, terms and conditions contained in customer’s purchase order or other documents emanating from customer or Introtek. This agreement cannot be modified or amended to any extent without the prior written consent of both parties.
SPECIAL PRODUCTS:
Products made to customer’s specification are not returnable and orders for such products cannot be cancelled after commencement of the manufacture of the material.
CLAIMS:
Claims concerning defective goods should be made at once the home office and must be made within five (5) days after discovery. Returned products must have original product labels. Products returned without product labels are void of all warranties. Claims for errors, shortages, etc. must be made within five (5) days of receipt of goods. Freight claims are the responsibility of the consignee on all orders shipped FOB Factory (EX-WORKS)
RETURNED MATERIAL:
It is essential that a “Return Material Authorization” number be obtained from the factory for identification of the goods. Customer is responsible for freight charges for all items returned to the factory. Labor for all repair/modifications will be charged at $85.00 per hour.
RESPONSIBILITY AND RISK:
We are not responsible for loss due to delays resulting from any cause other than our own negligence. All goods are at the risk of the purchaser after they have been received by a licensed carrier in good order.
FAIR LABOR ACT:
Seller warrants that all goods are manufactured in accordance with the requirements of the Fair Labor Standards Act of 1938 as amended and regulations and orders of the United States Department of Labor issued under Section 14 thereof.
MINIMUM INVOICE:
A minimum charge will be made on small purchases to cover packing, order processing, and other handling expenses as followings: $100.00 within the USA and possessions. $100.00 Canada or Puerto Rico shipment, and $150.00 elsewhere.
PAYMENT TERMS:
Net 30 Days from date of invoice and shipment. (Subject to credit approval)
PRODUCT WARRANTY:
Introtek systems are warranted free of defects in materials or workmanship for three full years (one year for CLM Product line) from the date of original factory shipment. If returned within the warranty period, with no modifications to the unit; original manufacturing label intact; and, upon factory inspection of the unit, the cause of the malfunction is determined to be defective material or workmanship; Introtek will repair or replace the system at no cost to the Purchaser (or owner) other than transportation. If a unit is returned without an original label, the warranty is void. Introtek shall not be liable for misapplication, labor claims, direct or consequential damage or expense arising from the installation or use of the equipment. There are no other warranties expressed or implied except special written warranties covering some Introtek products.
CONTRACT GOVERNED BY THE LAWS OF NEW YORK